At VitoWhisper, we strive to ensure your complete satisfaction with our products. Remember, we can’t return products to suppliers or re-sell them to other customers if you damage them when installing. We have a strict QC process that ensures that products being shipped are in perfect condition.

VitoWhisper cannot be held responsible for any fault arising from purchase wrong, mishandling, improper use, modification, adjustment or electrostatic shock. If you have any doubt in how to handle the goods, please seek professional advice. All the goods in this web site are sold firm and meant to be assembled and/or installed professionally.

“No questions asked“money-back guarantee

This means that you can cancel your order anytime pre-shipping. A 100% refund will be made if you cancel the order within 24 hours before the order is shipped out. If you need to cancel the order, please contact us by email at support@vitowhisper.com and indicate your order number. We will reply to you and refund you within 24 hours in business days.

1. Eligibility for Returns:

  • To be eligible for a return, your item must be unused, undamaged, and in its original packaging within 7 days of receiving your item. The shipping cost will pay by the customer. (VitoWhisper may refuse to accept the goods for return if returned incomplete.)
  • In case defective, damaged, or missing parts in your parcel are discovered, please contact us within 7 days of receiving your item. Otherwise, we will not be liable.
  • We may require photo evidence or additional information to process the return or refund.

2. Return Process:

  • To initiate a return, please contact our customer support team by email support@vitowhisper.com with your order details and reason for the return.
  • Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
  • Securely package the item with the RMA number clearly marked on the package.

3. Return Shipping:

  • Customers are responsible for the return shipping costs, unless the return is due to a VitoWhisper error or a defective product.
  • We will pay for the return shipping only if the item is defective within 7 days of receiving your item.
  • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe arrival of the returned item.

4. Inspection and Refunds:

  • Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
  • In case of a return, there is a 20% restocking fee will pay by the customer. This figure may increases if the goods are unpacked, used or older than 7 days.
  • We will process your return request within 48 hours. Refunds will be credited to the bank account via the original payment method within 7-15 days of approval.

5. Non-Refundable Items:

  • Some items are non-refundable, including used or damaged products, customized or personalized items, and items purchased during promotional or clearance sales (unless they are defective).

Please note that this policy applies to purchases made directly from VitoWhisper. If you have purchased our products from an authorized retailer, their refund and return policy may differ, and you should contact them directly for assistance.

We are committed to addressing any concerns or issues promptly and ensuring a positive experience for our customers. If you have any further questions or require assistance regarding our Refund and Returns Policy, please don’t hesitate to reach out to our dedicated customer support team by email support@vitowhisper.com